Returns Policy

Returns Policy

Your consumer right of return and refund

This clause 8 only applies if you are a consumer.

1. If you are a consumer, you have a legal right to cancel a Contract [under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below, but we do not accept returns on any products i.e. fabrics and/or remnants, as these are classed as personalised or made-to-measure products.
2. The following points also apply to our return policy:
1. If you are ordering a specific length of a fabric(s) without having ordered/seen a sample first, please ensure you are happy to do so, as we are unable to offer a refund or exchange on any fabric goods ordered, including cut lengths, remnants, and those which have been cut to a specific length for your order, except where the item is faulty.
2. We cannot accept returns of damaged and faulty items if they were purchased as faulty or damaged item, or if they were purchased at a discounted sale price, as these would have been purchased with the 'particular issue' clearly being marked on the website product listing.
3. Samples are made available to order through our website for your prior approval to avoid this scenario, except for on some sale and clearance items, where we recommend you order a small amount first i.e. 0.5 metre.
4. If you are not entirely satisfied with any other product due to unknown damage our faults, i.e. pre-packed or individually sold accessory items excluding Accessories and Prepared Goods which are cut to order, i.e. Any Fabrics, Cut-Length Accessories i.e. Elastic, Bias Binding, or Fabric Remnants, Fabric Selection Boxes, Remy Sacs, Scrap Bags, and Including Gift Vouchers, then you may return them to us within 7 days of receipt, so long as you notify us first in writing to sales@i4trend.co.uk and you receive ackowledgment to do so. Please note but this must be at your cost, and by a tracked delivery method. Only once we have received the item(s) back into stock and checked that they are in their original condition as supplied, will we be able to process a refund to you - see 8.5. However, all returns must be previously authorised, and any returns received without prior authorisation will not be eligible for a refund. Only in exceptional circumstances will we be able to offer an exchange or credit voucher for the amount paid on the original order, excluding any shipping charges.
3. Your legal right to cancel a Contract starts from the date when you receive an email notifying you that your order has been acknowledged by us, which is when the Contract between us is formed. Once your order has been processed, you cannot cancel or ammend your order.
4. To cancel a Contract for an order which has not yet been processed, please e-mail sales@i4trend.co.uk, to tell us. Please note it may be the case that your order has already been processed, in which case we may not be able to cancel your order.  You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail, or if you send us your cancellation by post, the date you posted the letter to us. 
5. Any approved cancelled sale contract with us will be resolved by a full refund of the price you paid for the Products and any applicable original delivery charges, provided that the products are returned complete, in perfect condition, unused, and with the original packaging. Any returns must be at your cost. As stated in 8,2, refunds will not be offered on unauthorised returns.
6. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 8.4. If you returned the Products to us because they were faulty, please see clause 8.7.
7. If you have returned the Products to us under this clause 8 because they are faulty, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
8. We refund you on the credit card or debit card used by you to pay, or to your PayPal account, if that was the method of payment used originally.
9. If the Products have been issued with an authority to return from us, and were delivered to you:
1. you must return the Products to us with 14 days;
2. only if the Products are faulty or not as described (in this case, see clause 8.7), and you will be responsible for the cost of returning these Products to us;
3. you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession, and return them using a tracked service, as they remain your goods until received back by us.
10. As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 8 or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.